RETURNS & REFUNDS

14-DAY RETURNS

At NE CREPS, we want you to be happy with your purchase.

If you change your mind about an online order, you have the right to cancel your order within 14 days of receiving your item, without needing to provide a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the item to us.

CONDITION OF RETURNS

Items must be returned in the condition in which they were received.

Shoes may be removed from their packaging and inspected or tried on indoors in the same way you would reasonably be able to inspect or try them in a shop.

Shoes must not be worn outside or used in a way that causes unnecessary damage, marks or a reduction in value.

Where applicable, please return the shoes with their original box, packaging, accessories and any other items supplied with the order.

If an item has been handled beyond what is reasonably necessary to inspect or try it, we may be entitled to make a deduction from your refund to reflect any reduction in value.

RETURN POSTAGE

For a return due to a change of mind, the customer is responsible for the cost of returning the item to NE CREPS.

If an item is faulty, damaged or not as described, please contact us before returning it. We will cover the appropriate return costs where required by law.

REFUNDS

Once we receive the returned item, we will process your refund without undue delay and within 14 days of receiving the returned goods, or earlier if you provide suitable evidence that the goods have been returned.

Refunds will normally be made using the same payment method used for the original purchase.

Where you exercise your statutory right to cancel, we will refund the cost of the standard delivery option you originally paid for. If you selected a more expensive delivery service, we are only required to refund the cost of the standard delivery option.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or is not as described, please contact us as soon as possible with your order number and details of the issue.

Your statutory consumer rights are not affected by this returns policy.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law.

EXCHANGES

We do not currently offer direct exchanges.

If you require a different size, you can return your original order in accordance with this policy and place a new order for the size you require.

HOW TO REQUEST A RETURN

To request a return, please contact us through the Contact page on our website and provide:

• Your order number
• The item you wish to return
• The reason for your return, if applicable

We will then provide you with the relevant return instructions.

IMPORTANT

Nothing in this policy affects or limits your statutory rights as a consumer.